Frequently Asked Questions ...

Q. How do you price your courses and workshops?
  We knew you would ask this question. Our prices, or subscription fees, are on a "per seat" basis. What this means to you is this ... if a position turns over twice in a year all three employees are covered for the training.
Q. What does your STAR Workshop cost?
 

The cost of our STAR (Sales Training for Agents in Reservations) Workshop will vary depending on the number of hotels your company signed up and the size of the properties. As an example, if a single 250 room hotel were to sign up for a minimum of six months the monthly subscription fee would be $235. This would allow for ten registered participant "seats". Don't forget, new employees, resulting from turnover, are covered in this "per seat" fee. There is also a one-time registration fee of $195 per hotel.

Q. What do I get for my monthly STAR Workshop fee?
  The monthly subscription fee includes unlimited access to the training workshop for all registered participants. Administrative access, to reports of participants' access history, course progress, and test scores, is also available.
Q. What does your "Handling the Telephone Inquiry" course cost?
  Tom McCarthy's "Handling the Telephone Inquiry" course is priced at $450 per seat . Here again, new employees resulting from turnover, are covered in this "per seat" fee.
Q. What do I get for my "Handling the Telephone Inquiry" course fee?
  The fee includes unlimited access to the course for each registered participant for a period of thelve months. Also included are participant level reports for access history, course progress, and test scores. Administrative level access to reports of each participant's access history, course progress, and test scores is also available when five or more participants are registered at the same time.
Q. What is the cost of the Quality Assurance Calls?
 

Reservation Quality Assurance Survey Calls are available for $39 per call.
 Sales & Catering Quality Assurance Survey Calls are available for $125 per call.

Q. Can I arrange for your group and transient reservation Quality Assurance Calls without subscribing to your workshops or courses?
  Yes. We'd be happy to work with you on creating appropriate call scenarios for your hotel.
Q. How can I get some additional information?
  Send us an e-mail and tell us what you are looking for. We'll get back to you within 24 hours.
Q. How can I find out more about delivering custom training over the Internet?
  If you have something in particular in mind please contact us either via e-mail or by calling us. Our e-mail address and phone number are shown at the bottom of every screen.

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P.O. Box 612363, Dallas, TX 75261-2363
Phone 817-283-7685
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