| What
Do Mystery Calls Do For You? |
| • |
They
identify missed opportunities to capture more revenue
and profit. |
| • |
They
provide an assessment of the training your employees
have received. They are an opportunity to see how
“knowledge” is put into “practice”. |
| • |
They
provide the most effective opportunity of researching
and measuring adherence to established standards
created by training or operating procedures. |
| • |
They
create accountability, not only for staff members
but also for management. |
| |
|
Why
Are Mystery Calls Important?
Whether your need is for shopping reservation/front
office employees, sales and catering managers, or
a reservation call center, Mystery Calls can help
in a number of ways. |
| • |
Help
assess the results of current training programs. |
| • |
Identify
staff members who do an exceptionally good job.
|
| • |
Assist
management in determining the strengths and weaknesses
of the staff to better target future training needs. |
| Mystery
Calls can also help in other, more specific, situations… |
| • |
Is your
hotel referring any or all of its incoming reservation
calls to your Franchise Call Center? If you are
then Mystery Calls can critique the efforts of the
call center to make sure your hotel is being treated
fairly and provided with the level of service you
and your guests expect. Each call is an expense,
are you getting the most for it? |
| • |
Do you
know what your competition is doing? If not then
Mystery Calls will provide an understanding of what
the competition is quoting for rates and packages.
It can also help you find out what they are saying
about your hotel. |
| • |
How
are the skills of the sales and catering staff at
your competitor? Mystery Calls will help identify
salespeople with superior sales skills so you’ll
know where to find a new manager when you need one.
|
| |
|
What
is the required minimum number of Mystery Calls
that need to be purchased and how much are they?
First of all, the required minimum purchase
is one single call, that's it. As for the costs,
all reservation, franchise call center and voice
reservation service calls are priced at just $29.50
for a written report. The sales/catering call is
priced at just $119. |
| |
|
Why
HotelTraining.com?
HotelTraining.com
doesn’t know your competition. We don’t
know your staff. We don’t know your market
area. We do know we can provide an unbiased, third
party analysis of each call and situation. We can
provide you with a side-by-side analysis of calls
to your hotel, and your competition, so you can
see where your hotel stands in relation to the rest
of your competition.
Remember,
Mystery Calls are an assessment tool that help
you manage your operation and if it needs to be
managed then it needs to be measured! |
